Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (2022)

As one of the most professional hotel door lock system suppliers in China, we have encountered many customers who have consulted us about Vingcard door lock manual troubleshootingand replacing old Vingcard door lockproblems. We’d love to help you solve Vingcard door lock problems and help you replace Vingcard door locks.

So, this article will help you with necessary Vingcard door lock manual troubleshooting. Let’s get started.

What is Vingcard?

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (1)

Vingcard is a door lock system manufactured by Assa Abloy. It is one of the most installed electronic door locks globally and is used in hotels, hospitals, office buildings, and other facilities. Vingcard locks are made in Norway, where they have a reputation for being high-quality products that are much more secure than traditional mechanical locksets.

Why use Vingcard hotel lock?

VingCard Hotel Lock is an intelligent locking system that offers a range of benefits for hotel owners and operators:

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (2)

  • Low cost. Vingcard hotel locks are affordable and easy to install, making them an excellent choice for budget-conscious hotels.
  • Reliability. Vingcard locks are built with durable materials that can withstand even the harshest conditions of your hospitality business. They’re also designed to be energy efficient, meaning they require less electricity than other types of door locks.
  • Integration with other systems. If you already have an electronic key system at the hotel, integrating Vingcard locks will make it easier for employees or guests to access rooms and buildings securely without needing multiple keys or cards (which saves time).
  • Security. VingCard Hotel Lock is an innovative way to safeguard your premises, offering comprehensive protection against theft and unauthorized access. The lock can be used with other electronic systems to enhance security by enabling guests to unlock the hotel room with a mobile phone or key card.
  • Guest convenience. A unique feature of VingCard Hotel Lock is its ability to act as a conventional key system when necessary – this means guests can easily open the hotel door without a key card or mobile phone when they arrive back at the hotel after an evening out.

Most commonly used models of Vingcard lock.

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VingCard makes many different types of locks; if you are looking for a reliable and easy-to-use lock for your home or office, VingCard is the best option. The most common ones include the following:

  • VingCard Signature RFID: With Signature RFID, you are provided with a stylish and modern lock that appeals to the contemporary environment. Signature RFID is less on the door and more in terms of functionality for you and your users.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (4)

  • VingCard Essence RFID: VingCard Essence revolutionizes the electronic lock industry by housing all lock components inside the door, including the reader and mobile access board. VingCard Essence is always delivered as Mobile Access ready. With a Mobile Access board inside the reader, your property is prepared to use the mobile phone as a guest room key whenever required.
  • VingCard Allure: VingCard Allure is a highly innovative electronic locking solution with a unique, flexible design and more features than ever before available in a locking system. The refined, contemporary, and intuitive concept and technology were created with the elegant designer in mind.
  • Vingcard Classic RFID: Classic RFID offers the latest Radio Frequency Identification (RFID) technology and the quickest path to contactless if you currently have standard Classic VingCard electronic locks installed.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (5)

What does the Vingcard hotel lock system include?

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For new VingCard Hotel Lock System has the following:

  • VingCard encoder. The system’s main component works as a hotel door access control device to write hotel key cards. It accepts RFID keycards and generates a unique code for each user.
  • VingCard lock. The locks are used for room doors, but you can also find them on other types of doors.
  • RFID keycards. These cards allow guests access to their rooms using their key card generated by the hotel key encoder or lock when they check-in at reception or self-check-in kiosks (if available).
  • VingCard Visionline Hotel Door Lock System Software is compatible with any Windows-based PC but must be installed on a server or PC with access to the internet. The software allows you to set up and control guest lists and staff schedules, create keycards and assign them to different guests, monitor the number of visitors entering each room, record maintenance issues and generate reports. When used with RFID technology cards (transponder), it can also remotely manage access control functions such as locking or unlocking doors. The software can be upgraded easily as your needs change using an intuitive graphical user interface.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (7)

For old Vingcard hotel lock system includes the following components:

  • VingCard 2800 “Color” Front Desk System

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (8)

The VingCard 2800 series can be used as a standalone system or embedded into the hotel’s network, allowing it to communicate with other systems in the building and share information. The compact design makes it easy to install and maintain, while the intuitive user interface makes it easy for guests and employees alike to use.

  • VingCard 2100 handheld

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The VingCard 2100 handheld is a ruggedized handheld built for hospitality environments. With its large screen and ergonomic design, this device is ideal for public spaces with multiple users on duty at once. It also offers superior durability with its IP54 rating to withstand dust and water splashing from any angle up to 60° (either direction).

  • Vingcard lock programmer.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (10)

This is the primary component of this security system, allowing you to program your cards, check their status, and more. The lock programmer comes with software for both Windows and Mac computers, so you can use it no matter what kind of computer you have at home or work.

VingCard light codes

The following light codes may appear on the front panel of your VingCard deadbolt:

  • Green – The lock is ready to accept a keycard.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (11)

  • Yellow – The lock is in programming mode.
  • Red – The lock is in Audit mode. It should not be used as a door handle until it returns to green (ready) status or resets itself via the reset button found on most models, which can also be used when flashing red lights are displayed. No other information is known about what caused them.
  • Red Blink – The door has failed to open; check power and battery levels for signs that either may have drained too low for regular operation or verify that there are no obstructions preventing access through this door (for example, if any damage has occurred).
  • Red Flash – Someone attempted entry into your building without permission.
  • Flashing green and then redmeans that the batteries have run out. You will need to replace them with new ones.
  • It flashes green three times and then goes off; there is a problem with the door reader or its connection. Check that all wire connections are secure and check for corrosion on any metal parts of the door reader.
  • Flashing red every few seconds or minutescould be due to poor electrical wiring in your home or apartment building.
  • Four short YELLOW flashes followed by one quick GREEN flash: battery alarm, access granted (battery alarm followed by access chirp)
  • Four short YELLOW flashes: battery alarm, access denied
  • Long GREEN flash: the first time a function card is presented at a lock, the function is activated (stand open, blocking, privacy)
  • Two short GREEN flashes: the second time a function card is offered at a lock, the operation is deactivated(stand empty, blocking, privacy)
  • Three quick RED flashes: read-out card is full- sys-ID exchange failed- power open failed
  • Three concise YELLOW flashes: the lock is deadbolted
  • Three very short YELLOW flashes followed by three short YELLOW flashes: alert the staff that the lock is blocked for one or more user groups
  • YELLOW continuous light: lock communicates with a cancel card, initiation card, calendar card, read-out card, or read-out card advanced; alerts the user not to extract the card until after the finishing chirp and short green flash, or the operation will not be successful.
  • YELLOW continuous light: if the unit gives a constant yellow light without a card presented at the lock, the unit must be reprogrammed
    Note: There are two possible sounds for an emergency opening. Which one you get depends on whether you have a regular or an emergency stand open. Emergency stands available means that the door has to be locked by an emergency card once it has been opened by one.
  • Short GREEN flash Sound: regular emergency opening
  • One short and one long GREEN flash: emergency stand open, set
  • Short GREEN flash Sound: emergency stand open, clear

Steps to VingCard lock troubleshooting

If the Vingcard lock doesn’t work, try the following steps:

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  • Check key card: Check that you’ve used your key correctly and try again. If you’re using a card, ensure it’s not damaged or expired.
  • Check battery: Ensure enough power in the battery compartment by checking its light (if applicable), then replace it as needed.
  • Check the door. Ensure all panels are in place, including decals or stickers on glass doors (if applicable).
  • Check the lock itself. If any parts of your lock seem bent or broken, contact Vingcard immediately!
  • Computer: This may be the first thing to check when your card reader isn’t working. Make sure your computer is on, and try plugging in a different device. If that doesn’t do anything, reboot the system by turning it off and back on again.
  • Software: The software can be another source of trouble with VingCard locks. You need to ensure that you’re running the latest software version.
  • Power line: Check out whether or not there is an issue with the power supply before trying other troubleshooting steps like checking cables or resetting everything back up after shutting it down because something went wrong during the installation process etc

If these steps don’t seem to be working, contact VingCard directly with more details about what happens when you use your lock and how often it occurs.

Common VingCard lock problems and troubleshooting

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (13)

The VingCard lock stopped working.

If you have a problem with your VingCard lock not working, you can check a few things to determine the cause.

  • First, check that the power supply is connected and turned on.
  • If it is connected and turned on but does not work, try unplugging and plugging it back in again.

VingCard lock beeping

The VingCard lock beeps when it is turned on. This can happen for several reasons, including if there is a problem with the battery or if two or more devices use the same access code. Ensure that you have inserted your VingCard correctly into the reader and haven’t removed it while still at home.

If your VingCard lock is beeping and you can’t turn it off, this is likely a sign that the batteries are low. Replace them with new batteries of the same type and size, then test the lock to see if it works.

VingCard lock battery

If your VingCard door lock doesn’t respond when you press any buttons or try to use an app to open or close it, there might be something wrong with its battery (or batteries).

This could mean they need replacing—but before doing so, ensure that all other parts of your door’s system aren’t broken or malfunctioning, too!

Your VingCard lock card is not working.

If your VingCard lock card is not working, you must first check if it has expired or been blocked by the system. You can do this by swiping your card on an access control panel and looking at the display.

If the system shows an error message, your card may have expired or been blocked by management.

If this is not the case, use another VingCard to check if other cards also have issues with their readers.

If no errors are displayed on any of these screens, then there’s likely a problem with your VingCard reader (if you’re using one), or something has gone wrong with its software configuration.

Suppose you have multiple readers installed around your building, and only one of them isn’t working correctly. It might be worth checking out all of them before assuming that it has nothing to do with being misconfigured or anything like that—it could simply be due to faulty hardware components rather than anything else!

The VingCard lock is blinking

this means that the battery needs to be replaced or the remote control is not working correctly. Try replacing the battery or changing its position in your keychain;

The VingCard lock isn’t working at all

try repeatedly pressing until it unlocks, and then see if it opens using your key card. If this does not work, check for any obstructions on the sensors or test another location for obstruction-free space (such as placing objects on top of your cabinet).

If when trying to unlock with an authorized card, it beeps instead of opening:

Check whether anything is blocking its path; sometimes, these can cause false alarms since they cause vibrations that confuse proximity sensors into thinking someone else has tried accessing them when attempts haven’t been made yet!

Vingcard 2800 Front Desk System troubleshooting

The VingCard 2800 Front Desk System is a state-of-the-art access control solution that offers increased flexibility and efficiency for your hotel, resort, or casino.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (14)

The VingCard 2800 Front Desk System improves security by providing a secure guest registration process and offering multiple management tools that make it easy for you to oversee front desk operations anywhere in the building.

The VingCard 2800 Front Desk System provides a simple, secure, and convenient way to manage access control needs. The system can be configured in various ways, ranging from single card readers at doors or elevators to complex controls over door locks and elevator call buttons. A complete system includes the following components:

  • Control panel – where all commands are sent from, like system programming and changing access privileges for users. It also displays messages about any trouble with your doors or elevators (see below).
  • Card reader – reads your badge when you swipe it across so that only authorized people can access buildings/elevators/etcetera.

Before troubleshooting the VingCard 2800 Front Desk System, please check the following:

  • Is the VingCard 2800 Front Desk System connected to a power source?
  • Are all cables connected correctly?
  • Is your operating system up-to-date?
  • Have you installed any required software updates in recent weeks?

If you’re having trouble with your VingCard 2800 Front Desk System, please try the following steps:

  • Resetting the system
  • The first step to troubleshooting any electronic device is to reset it: unplug it from power and leave it unplugged for a few minutes before plugging it back in. This resets all of the circuits in the system, which can help clear up issues like an interrupted signal or corrupted memory.
  • Cleaning the touch sensor pad
  • If your VingCard 2800 Front Desk System seems to be responding slowly or not, check to make sure that nothing is blocking its touch-sensor pad (this is usually located near where people place their hands when they scan their cards).

Still can’t solve the problem? Try replacing your old hotel lock system

Check Our RFID Hotel Lock System

Free Software · Permanent valid registration code · 2 years warranty

VingCard lock support

VingCard locks technical support.

If your VingCard has stopped working, it might be a technical issue that needs fixing as soon as possible. VingCard locks technical support team will help you! You can call them at the following phone:

For 24/7 support, call us at:

  • USA:+1 954 923 2209
  • EUROPE:+47 32 99 40 26
  • ITALY: +47 21 89 89 10

Vingcard Partner

Also, you can try to find a Vingcard Partner to get support:

Vingcard manual

If you’re looking for a VingCard door lock manual, we can help. Please check the following Vincard user manual for your reference:

VingCard lock reset

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (15)

To reset the lock, follow these steps:

  • Turn the knob to the unlock position and hold it there for about 20 seconds. The light will stop flashing and begin to glow steadily. You’re now in programming mode!
  • Press and release your old master code on your VingCard Classic or Encore door lock just like you would if opening your door with a key (if you’re not sure what the master code is, it should be listed in your instructions).
  • Once this step is complete, turn off the power to the card reader on the first try by pressing quickly onto one of its buttons for 10-20 seconds until it turns itself off automatically;
  • then pull out its battery (if applicable) for 10-15 minutes before reinserting it back into its compartment after this time has elapsed.

VingCard lock replacement

If you have a VingCard lock, there are a few different ways to change it.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (16)

First, you can call your building manager and ask them to send a locksmith to install the new hotel lock. This is the most convenient option but also the most expensive.

If you’re having trouble with your VingCard lock, don’t worry! Here are some steps that can help you fix it.

  • First, you will need a screwdriver and a replacement card reader.
  • Next, remove the screws from the faceplate on the door. There should be two of them: one at each end of the plate’s top edge and another two in between them near its bottom edge; be careful not to damage any electrical wiring or components as you do this!
  • Once all four screws have been removed, gently pull up on one side of the faceplate until it comes off ultimately and set it aside somewhere safe so as not to lose any small parts like screws or hinges that may fall out during disassembly (or if they’re already loose).
  • Once removed from its position, inspect if any parts are missing before installing your new Vingcard replacement unit.

But please note: hotel door lock replacement or upgrade is not an easy job; you will have to consider many things; for more information, please check this article: Replace Door Lock for Hotel Rooms: What Factors Need to be Considered?

Vingcard lock installation

You should not rush the installation of your Vingcard lock, as this will most likely result in problems later on.

Ensure you have all of the necessary tools and equipment before you begin. You’ll need a drill, bit set, and screwdriver for starters.

A power drill is recommended if you’re installing it on your door; otherwise, hand tools will do fine in most cases.

Once you’ve gathered all of the necessary tools and equipment for installation, take the time to read through our instructions carefully before starting work on your new lock.

Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (17)

Vingcard lock installation is easy if you have the right equipment. The Vingcard lock installation manual can be found online, and it will tell you everything you need to know about installing a Vingcard lock.

1. Position the lock case into the door edge and fasten it with two lock front screws.

2. Mount the spindle in the lock case from the outside. The safety pin is holding the handle spindle incorrect position. Push the pin into the hole through the inside spindle.

3. Position the outside escutcheon onto the spindle.

4. Insert the thumb-turn spindle through the lock case until it stops against the outside escutcheon.

5. Mount the inside escutcheon, including the handle retainer, as follows: set the thumb turn vertically while the deadbolt is retracted.

6. Before mounting the inside escutcheon on the door, make sure that:

  • – The outside spindle and inside spindle fit correctly in their positions;
  • make sure there is a 3/4 turn between them (customarily fixed already at delivery).-
  • Inside and outside handle retainers are correctly mounted according to door handling;
  • The cable to the battery is placed correctly through the notch on top of the escutcheon.
  • Leave the connectors accessible on the inside of the door.

7. Connect the cable from the lock case to the LCA.

8. Fasten the outside escutcheon and inside escutcheon, respectively, with four escutcheon screws, but do not tighten them.

9. Prepare the cylinder as follow: Insert an operational key and turn the cylinder, so the cylinder arm is in the 6 o’clock position. Insert the cylinder into the lock case and position it flush with the outside escutcheon.- Fix the cylinder in place with the fixing–screw tool kit as follows:

  • a) Use the L–shaped Allen key to lock the headless fixing screw to the T–shaped tool, as the illustration in the box shows.
  • b) Using the T–tool, screw the fixing–screw in place as shown to fix the cylinder. When tightening the screw, put pressure on the Allen wrench, not the T-handle, to avoid over-tightening. Make sure that the cylinder fixing–screw is compressed in the cylinder.
  • c) Release the T–tool from the fixing–screw by holding the T–tool rigid while turning the Allen key counter-clockwise until the device is released, then unscrew the tool. If your lock is equipped with a Hydra cylinder, proceed to step 12.

10. Install the cylinder and fasten it with the cylinder set screw using an Allen wrench. When using a standard cylinder with an ADB lock case, use the optional short screw as described in the applicable Appendix A (ANSI DA), Appendix B (ANSI DB), or Appendix C (EURO).

11. Install the battery pack by connecting the cable to the battery. Note: Yellow light should flash once after the battery is connected.

12. If the battery lid is metal, the battery cup must be threaded upon the battery before connecting the cable (only for 9V / 6 batteries).

13. Fasten the locked front with lock front screws. Make sure that the anti-friction latch comes out.

14. Tighten the four escutcheon screws, ensuring that the inside and outside escutcheons are aligned.


The Vingcard door lock troubleshooting can be tricky but do not worry; our step-by-step guide will solve the problem. We hope this article has helped you troubleshoot your Vingcard door locks and keep them working correctly!

Getting in touch with a trusted locksmith company isn’t the worst idea if all else fails.

  • Vingcard Door Lock Manual Troubleshooting: Step by Step Guide (18)

    Vincent Zhu

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

    View all posts

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